We want to do everything we can to keep you smiling throughout your stay.
That’s why our team members are on hand 24 hours a day, ready to leap to the rescue if something’s amiss. So, if there’s something wrong, please tell us, and we’ll immediately launch Mission 15’ – our promise to make things right and put a smile on your face within 15 minutes flat. If we don't manage to do that, your stay is on us*.