So, how do you actually make use of a matatu in Kenya? Once you get the hang of it, it’s pretty straightforward.
Matatus generally operate on fixed routes and pick up passengers at stopping points known as stages, such as busy downtown hubs like Kencom, Ambassadeur Bus Stage, or Railways Bus Stage/Station. Each matatu has its route number displayed on the windshield, and the conductor (known as the makanga) calls out destinations, helps passengers board, and collects fares.
Before getting on, ask the conductor to confirm the destination and your preferred drop-off point. Don’t depend on a number alone if you’re unfamiliar with the city, as different services may share parts of a route. You can use the Nairobi matatu route map to get a general idea of routes and stops before your journey.
Fares are very affordable but vary, depending on route, distance, traffic, and demand. Prices can also increase during rush hour. Payment is usually in cash, but many vehicles now accept M-Pesa, Kenya’s mobile money platform. Confirm the fare and payment method before boarding, and keep small Kenyan-shilling notes available as a backup. Matatus don’t always run according to a fixed timetable. Waiting and journey times may vary, so leave room in your plans and avoid relying on a matatu for a tight connection.