Considering the recent cases of novel coronavirus (COVID-19), we are closely monitoring the situation and fully understand the concerns around traveling during this time.
Guests travelling to OR from Mainland China, Hong Kong SAR China, Macau SAR China and Taiwan China between 23 January and 31 March 2020 will be able to change or cancel a valid booking.
1. For guests who have booked directly with Accor via all.accor.com, the ALL app, global contact center or directly with one of our hotels AND
a. Reserved a flexible rate, can modify or cancel their reservations by:
i. Visiting all.accor.com and click “My bookings”
ii. Contact our global reservations center (please find the phone numbers below)
b. Reserved a non-flexible rate can modify or cancel their reservation by:
i. Contact our global reservations center (please find the phone numbers below)
2. For guests who booked through a travel agent, online booking platform or other third parties, please contact your booking provider directly for assistance.
We recommend that all travelers review guidance from the World Health Organization and follow any travel advice issued by their home countries