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Use points

How do I book my stay with my Rewards points?

You can use your Rewards points to pay for all or part of a stay booked in Accor hotels participating in the loyalty programme.

The following conditions must be met:

  1. Have at least 2,000 Rewards points at the time of booking, 2,000 Rewards points = EUR 40 to deduct from your booking. The total amount (including taxes) of your booking must be greater than or equal to the converted Rewards points.
  2. Redeem your Rewards points for bookings on the following websites*: all.accor.com, sofitel.com, pullmanhotels.com, mgallery.com, novotel.com, mercure.com, ibis.com, adagio.com, adagio.com, all.accor.com mobile app, Accor telephone reservation office or by booking direct with an Accor hotel participating in the loyalty programme.
  3. Choose an Accor hotel participating in the loyalty programme.
  4. Select a rate that enables you to use Rewards points for booking.
  5. Do not use a Suite Night Upgrade for that stay

Points redemption works as follows :

  • Points are redeemed in multiples of 2,000 Rewards points. For example, if you have 4,540 Rewards points in your account, you may redeem 2000 or 4000 Rewards points.
  • Booking with points is available on one of the websites* (listed above), via the all.accor.com mobile app, via Accor reservation call center or directly with an Accor hotel participating in the loyalty programme.
  • Redemption is limited to one million Rewards points per booking.
  • Bookings at pre-payment rates that cannot be canceled or changed must include a portion paid by credit card.

The redemption of points cannot involve any monetary consideration whatsoever; no change can be given.

* Except on the Raffles, SLS, Orient Express, Banyan Tree, Delano, The House of Originals, Rixos, Fairmont, Mantis, Mövenpick, Swissôtel, Angsana, Peppers, Art Series, 25hours, TMondrian, Cassia, Hyde, Mantra, Mama Shelter, Tribe, Breakfree and Greet websites, which do not allow you to book with points. To use your Rewards points when booking a stay at a Raffles, SLS, Orient Express, Banyan Tree, Delano, The House of Originals, Rixos, Fairmont, Mantis, Mövenpick, Swissôtel, Angsana, Peppers, Art Series, 25hours, TMondrian, Cassia, Hyde, Mantra, Mama Shelter, Tribe, Breakfree or Greet hotel, we invite you to use the all.accor.com website.

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